We’ve been trying our best to provide our customers with best quality products and competitive price since our establishment. If unfortunately there’s a problem with the product upon delivery or after a certain time of usage, feel free to contact us(service@vvapestore.com).
Important: Please check the shipping address carefully before and after placing the order. You’re responsible for shipping fees both way for the package returned due to incorrect or incomplete shipping address.
Order cancellation
- If customer requires order cancellation before it’s shipped, full refund will be made except that PayPal would charge $0.3 for handling fee.
- Customer cannot ask for cancelling an order after it’s shipped. Instead he/she can return the package upon delivery. The package should be returned in original condition. After we receive the package, we will offer a refund excluding 10% return handling fee and the actual shipping fee that already incurred. If customer received free shipping, the actual shipping cost will be deducted from the refund.
DOA(Dead On Arrival)
In this case please contact us within 24 hours after the package is delivered.
60 Days Warranty
60 days warranty applies to kits, mods and atomizers, counting from the date the package is delivered. Kindly provide your order number, serial number of the product, and pictures/video to clearly specify the problem, then we’ll give you instructions for replacements.
Please note that damage due to misuse are not covered by our warranty.
Custom fee
Customers are responsible for import custom fees/tax. If you don’t pay the fee and have the package returned, you’ll need to cover shipping fee for both way.